Bus & Train Safety

The Flagstaff Group Logo

Kookie the Rookie is your smart travel buddy. He is here to help you feel safe and ready when you walk, ride, catch the bus, train or taxi. This is your place to learn what to do, one step at a time.

Let Flagstaff help you commute safely.

Before You Travel

  • Check the timetable.
  • Know your stop and time.
  • Buy an Opal card from a newsagent or at the station machine.
  • Pack your Opal card if you have one and make sure you have enough money on it.
  • Arrive early at the station or bus stop.
  • Tell someone your plan.

Getting On

  • Let people off the bus or train first.
  • Show your card or tap the card at the machine.
  • Find a seat quickly and sit down.
  • Hold on tight if standing.

During the Trip

  • Stay in your seat.
  • Don’t block the door.
  • Watch for your stop.
  • Press the stop button just before your stop on a bus.

Getting Off

  • Wait until the bus or train stops.
  • Tap off with your card.
  • Check for cars or bikes before crossing the road.

Bus Safety Tips

  • Plan your route: Use real-time apps or transport websites to check accessibility details—like low-floor buses and stop layouts.
  • Wait in a visible spot: Stand or position your mobility aid where the driver can clearly see you. Make eye contact or signal early if you need the ramp deployed.
  • Board carefully: Wait until the bus has stopped fully before approaching. Ask the driver for assistance if needed—they’re trained to help.
  • Secure safely: Use the priority space and ensure any wheelchair locks or seatbelts are properly fastened before the bus moves.
  • Announce your stop: Let the driver know in advance if you need extra time to alight. Press the stop button early to give notice.

Train Safety Tips

  • Mind the gap: Wait for the train to stop before approaching the doors, and align your wheelchair or cane with the ramp or platform markings.
  • Use accessible carriages: Look for the universal accessibility symbol—these have space, ramps, and priority seating.
  • Ask for staff assistance: NSW stations have guards and platform staff trained to help with boarding and ramps when required.
  • Stay behind tactile tiles: Until the train stops and doors open, remain behind the yellow or tactile safety line.
  • Exit with awareness: Allow time for others to move around you; use the ramp if provided and wait for guidance if the gap is uneven.
Accessibility by WAH